- I can't apply a coupon code. What are the restrictions?
- I haven’t received an order confirmation. What should I do?
- I haven’t received a tracking number
- My tracking number doesn’t work
- My product was damaged / already opened upon delivery
- I received the wrong order
- How do I exchange or return my order?
- How will the charge appear on my credit card?
Free h2o juicy pineapple flavored lube 1 fl.oz. With Beginner's Vibrating Plug or 3 PC Anal Training Kit.
- While supplies last.
Free h2o juicy pineapple flavored lube 1 fl.oz. With Remote Control P-Spot Snug Plug
- While supplies last.
Only 1 promotion may be redeemed per order. Promotions cannot be combined with other sales or other discounts.
b-Vibe reserves the right to cancel or modify the above offers.
All orders above $50 qualify for free shipping in the USA. Items on which free shipping is offered can only be delivered within 48 contiguous United States (excludes recipients in Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, and Guam).
bvibe.com currently ships within the USA and Canada only.
International customers can purchase our premium anal products from the list of authorized b-Vibe resellers abroad.
Due to the sensitive nature of our products, we ship exclusively via FedEx/UPS with a signature required to ensure your order reaches you securely. We do not offer shipping to PO Boxes as FedEx/UPS will not deliver to those addresses.
Due to excessive delays and general unreliability, we no longer offer shipping via USPS. We apologize for the inconvenience.
UPS/USPS/FedEx fulfill all b-Vibe orders. However, only the USPS can deliver to a PO BOX.
Your privacy is paramount, and we’ve taken the following measures to ensure that you can shop on all COTR, Inc. websites with complete confidence.
Plain Brown Packaging
We dispatch all items in plain, sturdy custom-made boxes. There's absolutely no way of telling what's inside, so the only person that will be getting excited is you!
There are no b-Vibe markings on the back or side of your package. The only information visible is your name, shipping address and the shipping courier (UPS/USPS/FedEx) that you selected.
Billed to COTR, Inc.
Your debit card, credit card, or PayPal statement will display a charge to COTR, Inc.
Unfortunately, we can only correct shipping addresses within a very small window after an order is placed. We are not able to change or modify the shipping address for orders that have already been shipped. Depending on how quickly you contact customer service, we may be able to have FedEx/UPS re-direct your package, however this will cause you to incur an additional fee. COTR Inc is not responsible for lost or stolen packages that are shipped to an address that we are provided with. For assistance with your order, please contact us.
If you contact customer service, we can assist you with having the signature requirement for delivery removed from your order and credited back to you. We are only able to modify the signature requirement before your order ships. If your order has already shipped, we can have the package rerouted to a local FedEx/UPS customer service facility. Please contact customer service with the address to your local facility as soon as possible after your order is placed. COTR Inc is not responsible for lost or stolen packages that do not require a signature for delivery.
Unless otherwise specified, only one coupon code can be applied per order and it cannot be used in conjunction with bundles, sets, special discounts or any other promotional offers.
There should be an email from customerservice@bvibe.com with the subject line bvibe.com: New Order #
If you can't find this email in your inbox, please try checking your spam folder.
If you still can't find the email, please contact us and we'll help resolve the issue.
We generally process all orders within a single business day.
Our offices close on Saturday and Sunday, so if you place an order on Friday, you should expect to receive your tracking number on the following business day- Monday.
If it's been longer than two business days, please try checking your spam folder for an email from customerservice@bvibe.com with the subject line bvibe.com: Tracking Number for Order #
If you still can't find the email, please contact us and we'll help resolve the issue.
The tracking number provided by the postal service (UPS/USPS/FedEx) may take up to 24 business hours to become active.
If you still can't find the email, please contact us and we'll help resolve the issue.
Please contact us including a photograph of the packaging with the subject line Damaged / Opened Item(s) Upon Delivery.
We'll review your claim within a business day and get back to you with a solution.
Mistakes happen, and we apologize for the inconvenience caused. Contact us and we'll help send out the correct item to you immediately.
All b-Vibe products are covered by our one (1) year limited warranty, from the date of original purchase, against defects due to faulty workmanship or materials.
If you discover a defect and notify us via customerservice@bvibe.com, b-Vibe will, at its own discretion, replace the product free of charge.
Please note that due to the nature of pleasure products:
• As per industry standards, pleasure products may not be returned or exchanged. All sales are final.
• A shipping charge will only be refunded in cases where our error caused the return.
• All warranty claims require a receipt or an approved form of proof of purchase. Acceptable forms of proof of purchase will be determined at our own discretion.
We value your privacy and discretion. The charge will not appear as our brand name; All charges appear as COTR, Inc.
All b-Vibe products are covered by our one (1) year limited warranty, from the date of original purchase, against defects due to faulty workmanship or materials.
We highly recommend that you register your b-Vibe to help us serve you better should any problems occur. Opting out of registration does not diminish your warranty rights.
A proof of purchase is required to process a warranty claim. If you purchased via www.bvibe.com, we already have your details on file.
Contact us and our customer service representative will help you received a replacement unit. Do not attempt to repair any pleasure products by yourself.
Lucky for you, that’s where our Lifetime Quality Guarantee comes in.
If you’ve ever purchased a b-Vibe product and find that your product breaks down outside the 1-year warranty period, you are entitled to a 50% discount on any of the b-Vibe product line. Rules apply.
Contact ecommerce@cotrinc.com for further instructions.
To clean your b-Vibe anal toy or any sex toy for that matter, use a mild antibacterial soap and wash it with warm water. Leave to air dry. We do not recommend the use of any household chemical disinfectants on your sex toys.
Another straightforward method is to spray the toy cleaner onto the surface and wipe it off. We recommend using our Organic Toy Cleaner.
Please do not attempt to heat up, cool or freeze any b-Vibe toys that have a motor. Extreme temperature changes may result in malfunction of the electronic product.
Our user guides contain all the answers to the questions you might have regarding your b-Vibe.
The guides include information in English, German, Spanish, French, Italian, and Russian.
