Warranty Claim - COTR, Inc.
Lifetime Quality Guarantee | b-Vibe

1-Year Limited Warranty

The COTR, Inc. warranty — applicable to all b-Vibe, Le Wand Massager, and The Cowgirl Premium Sex Machine products — covers all defects in workmanship or materials under normal usage and care for a period of 12 months from the date of purchase.

To process a warranty claim, an original proof-of-purchase is required within the warranty period. If you purchased via any of our three websites, we already have a proof of purchase on file. Do not attempt to repair the pleasure products by yourself.

Please complete the form below.

(*) Required Fields

First Name*
Last Name*
Email Address*
Choose product*
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Color*
Place of Purchase*
Date of Purchase*
Your Address*
City*
Zip Code/Postal Code*
State
Country*
Phone No.
Picture Receipt*

Please upload a copy of your receipt in .jpg or .png format. If you ordered from b-Vibe directly, you can enter your order number in your message below. A proof of purchase is required for all warranty claims.

Please describe in detail the defect that you are experiencing*

Lifetime Quality Guarantee

If you’ve ever purchased a COTR, Inc. product and find that your product breaks down outside the 1-year warranty period, or that you’ve lost your proof of purchase to process a claim, you are entitled to a 50% discount on any of the COTR, Inc. product line.

Fill out the form above to receive your one-time coupon code that can be applied to a maximum of 2 items in a single order.

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