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Discreet Shipping
Your privacy is of the utmost importance to us and with our discreet packaging you can shop in conļ¬dence. With totally plain packaging, the only person getting excited by your delivery is you. Read how we discreetly deliver your goods.
Product Warranty & Registration
We stand behind our products with easy to understand, hassle-free warranties. To help us serve you better, we strongly encourage you to keep a copy or picture of the receipt and register your product with us if you purchased it from elsewhere, other than bvibe.com ā Register your b-Vibe here.
I received the wrong order. What should I do?
We apologise for the inconvenience caused. To receive the right item, simply process a return by contacting us.
How do I return or exchange my b-Vibe product(s)?
All b-Vibe products are covered by our one (1) year limited warranty, from the date of original purchase, against defects due to faulty workmanship or materials.
If you discover a defect and notify us via customerservice@bvibe.com, b-Vibe will, at its own discretion, replace the product free of charge.
Please note that due to nature of pleasure products:
- ā¢ b-Vibe cannot accept non-defective exchanges on items that have been opened.
- ā¢ As per industry standards, pleasure products may not be returned unless they are defective.
- ā¢ A shipping charge will only be refunded in cases where our error caused the return.
- ā¢ All returns and exchanges require pre-authorisation in the form of a receipt of purchase.
My product was damaged / already opened upon delivery. What should I do?
If you find that your product has been damaged or opened, or that its contents are missing, please ensure that you take a photograph of the packaging and email it to customerservice@bvibe.com with the appropriate subject title - Damaged / Opened / Missing Product when delivered by UPS / USPS.
